In 2015, ITC’s benchmarking methodology, the first step in AIM for Results, helped five TISIs identify areas for improvement:
- Mauritania’s Direction Générale du Secteur Privé
- Kenya Information Technology and Outsourcing Society (KITOS)
- Jamaica Chamber of Commerce
- Dhaka Chamber of Commerce and Industry (Bangladesh)
- Agence pour la Promotion des Exportations au Mali (APEX-Mali)
Common areas included strategy development, performance measurement and management, governance and better targeting SMEs.
To assist TISIs to better serve their business communities, ITC applied the next step of its AIM for Results framework, the Performance Improvement Roadmaps (PIRM) methodology, with four partner organizations to produce comprehensive, phased plans for improvement:
- Kyrgyz Single Window
- Zambia Honey Council
- Export TT (Trinidad and Tobago)
- Zanzibar Chamber of Commerce, Industry and Agriculture (ZNCCIA)
For a further six TISIs, including three from LDCs, ITC regional workshops and individualized advisory services helped enhance performance in results measurement, strategy design, client management, or performance management. The TISIs included:
- Bangladesh Association of Software & Information Services (BASIS)
- ZimTrade (Zimbabwe)
- South Africa’s Small Enterprise Development Agency (SEDA)
- Uganda Export Promotion Board (UEPB)
- Zambia Development Agency (ZDA)
- Botswana Investment & Trade Centre (BITC)
ITC expanded a library of good practices providing access to dozens of case studies of relevance to TISIs, and enriched its benchmarking portal with tools for TISI staff to compare organizational performance to global good practices.