ITC has invested in the development of specific tools and methodologies that include engagement protocols, analytical models, processing software and information management platforms, manuals, guidelines, training modules and training presentations including e-learning modules.
Many of those tools and methodologies are proprietary, exclusively developed by ITC and to be used by its team of staff and trusted consultants to facilitate and accelerate implementation, ensure consistent quality and ultimately reduce the costs of delivering assistance to TISIs.
In addition and in order to constantly develop the quality and consistency of its work, the team has implemented a knowledge development and knowledge management strategy that includes a formal programme of training of staff and selected consultants, post-mission debriefings for knowledge sharing and a central and disciplined documents filing system.
Below is the summary of current tools developed by the TISI Strengthening team.
Leadership and Direction
- Strategy Design & Implementation: Formulation, refreshment and implementation of strategy by the TISI for the TISI; processes and coaching to ensure sustainability.
- Change Management: Support for management to effectively embed change.
- Good Governance and Risk Management: Global good practice in Board stewardship, including probity, membership and self-review; boundary setting; training for both management and Board to optimise results; right-sized risk management.
Resources and Processes
- Customer Relationship Management: Approaches to segmentation; developing trusted relationship with customers; undertaking needs assessments; capturing, using, retaining customer information.
- Knowledge Management: Using and valuing knowledge as a core asset; learning organisations; improving efficiency and effectiveness through behaviours, processes and practices.
- HR and Organisational Development: HR strategy guidance, competency frameworks, coaching approaches, access to standard HR tools; internal communications.
Products and Service Delivery
- Service Portfolio Design & Delivery: Using client needs to develop responsive and relevant service portfolio; design thinking; service definition; supporting processes; review processes; delivery guidelines.
- Business Generation: Identify regional business opportunities; develop linkages and set up B2B meetings.
Measurement and Results
- Performance Measurement and Reporting: Designing and implementing performance measurement frameworks; determining measures based on strategy map; cascading KPIs; importance of the people component; using measurement to improve performance; using measurement to communicate to stakeholders; reporting performance; building a dashboard.
- Performance Measurement and Reporting Regional Workshop: Also offered as a workshop for several institutions but at a more generalised level.
Other
- Foreign Trade Representative (FTR) Methodology: Strengthening foreign trade representation; guide for practitioners.
- E-learning courses: Understanding the Role of the TISIs (Eng/Fr); Helping SMEs Generate Export Business; Client Management (Eng/Fr); Working with FTR (Eng/Fr).
- Case studies