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  • ITC BENCHMARKING

  • ITC's PLATFORM FOR TSI PERFORMANCE IMPROVEMENT

  • MethodologyITC'S BENCHMARKING METHODOLOGY

    ITC’s Benchmarking model uses a structured and result-oriented approach to help identify strengths and weaknesses as a first step towards improvement. It encompasses a comprehensive set of Indicators, Measures and Themes covering four overarching Areas of performance:

    • Leadership and Direction: The appropriateness of the mandate, and the extent to which the organization has the governance, strategy and partnerships to achieve it.

    • Resources and Processes: The capacity of the organization to access resources and the extent to which it manages its HR, finance, assets, information and processes.

    • Product and Service Delivery: The portfolio of services provided to clients and the extent of its relevance and scope of its delivery.

    • Results and Impact Measurement: The nature and scope of performance measurement and the extent to which it provides information to guide the organization.


    Each of the four Areas is defined by a number of Themes as described in the diagram below. Each Theme includes a set of performance Measures. The Measures are informed by 225 Indicators.

    Our benchmarking process assesses your organization’s activities in relation to this framework and applies a maturity model to assign scores.

    The Assessment Model - Areas and Themes

    Operational Areas

    The Assessment Model - Illustration of Hierarchy


     Illustration of hierarchy